Wednesday, March 26, 2008

Another reason I'm a Netflix fan

I'm in class this week so I'm really behind on email. This showed up this morning:

    As you may have heard, our shipping system was unexpectedly down for most of Monday. We should have shipped your DVDs but were unable to. Your DVDs were shipped today, Tuesday, March 25th, instead.

    We are sorry for any inconvenience this has caused. We will issue a 5% credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.

I really didn't notice anything. Yet they stepped up, admitted a problem, and made it right (even though the didn't have to). Well done Netflix!

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